"An incredibly frustrating experience"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH
Posted by Sun933 (as ),
I phoned the number and was kept on hold for 20 minutes. I must have heard how important my call was over 50 times which was incredibly annoying. When I finally got through, I was told I couldn’t make an appointment for a further week. Bear in mind I’ve already been waiting 2 months to get to this point. I then phoned them back again to be told that the first person I spoke to was mistaken about me having to wait a further week. To be fair the second person then phoned me back within an hour to tell me that Warneford would be writing to me with an appointment within 2 weeks. This whole process involved about 8 calls, 2 hours on the phone and receiving conflicting information from different staff members. This was all incredibly frustrating. It would have been so much easier if I could have phoned Warneford directly to arrange this.