"Unavailable for two days"
About: Devon Referral Support Services Devon Referral Support Services Newton Abbot TQ12 4PH
Posted by Amberinoo (as ),
I received my referral letter yesterday. Being keen to get an appointment booked asap I called straight away only to be told by an automated message that the entire team was unavailable due to a training day. Slightly irritated that there was no divert to an alternative office or some other sensible backup system I decided to call back this morning. Low and behold, the office is also closed today due to 'essential IT maintenance'. I now have to wait until Monday to call, which I have been told (by another automated voice) to expect large waiting queues.
I'm all for training days and IT upgrades, but when they mean a service is unavailable for two days straight I find it rather frustrating. I've been referred for hospital treatment because I'm in quite a lot of discomfort and pain and now I'll be having to wait even longer to determine what the cause of said pain is. Not impressed at all