"General lack of care"

7 weeks ago my relative slipped and fell in a public place resulting in a broken femur. Suffering with arthritis too she was in a lot of pain and had to wait 2 hours for a paramedic which was traumatic enough.

On arrival at Kettering A&E she was turned onto the side of her broken femur and later stated that she was crying in pain only to be ignored by the nurses present. She asked repeatedly for a telephone call to be made to a family member to make them aware but this never happened- in fact she had to text us herself 2 days after the event. When she contacted us she also explained that her hip had been replaced. In recovery a trauma nurse then turned her onto her newly replaced hip which was apparently excruciating.

My relative requires insulin daily and instead was given glucose intravenously as the nursing staff "didn't realise she was diabetic". She was on glucose for a large amount of time before she was listened to as she kept telling them she was diabetic (we even witnessed her tell the staff ourselves)

After all of this she was then given 10 minutes of physiotherapy a day and left in a chair from 8am-9: 30pm.

Progress is very slow and it is clear this experience has been pretty negative for her.

My family and I are huge supporters of the NHS and feel lucky to be in such a position that we can receive universal healthcare, we know they are understaffed and under pressure, but we are deeply disappointed in Kettering General's level of care and appalled that nobody notified us of her accident.