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Dermatology waiting time

Posted By Agnes62

"Dermatology waiting time"

About: Crosshouse Hospital / Dermatology

(as the patient),

I have been waiting for 11 weeks and the wait for this clinic is 22 weeks disgraceful. I am suffering terribly I dont know what I would do without my gp my quality of life has hit rock bottom waiting to see a specialist.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
We have made a change
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/11/2014 at 11:45
Published on Care Opinion at 14:11

picture of Eunice Goodwin

Dear Agnes62,

I am really sorry to hear you are suffering and you are having to wait so long to see a Dermatologist. I know we have had such a high demand on this specialty for a very long time. I have spoken to the manger for this area and she assures me that the service is very aware of the problem. We are in the process of reviewing the service and trying to recruit both a locum consultant and we are about to advertise for a permanent consultant also. As well as this we have even been trying to secure the help of a private company also to reduce the current waiting times for dermatology.

I am sorry this does not help you much at the moment but there are two things you can do in an attempt to shorten your wait. You can contact the referral management service on 01563 827070 and ask to be put on the cancellation list and also, if you are available at short notice, phone in each day. If a ‘short notice’ cancellation comes up, you may be offered it. I do hope you get seen soon and get the solution to your problem.

Kind regards,

Eunice

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