"I want to be diagnosed as an individual"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

My case is not unusual, I myself make up the majority of substance abuse cases. Generally my only qualm with Guernsey house is that I don't feel that doctors don’t take you seriously enough and don’t really respect your individual needs and specific problems in respect to others.

I am an individual and my problems are not only psychological but also somatic and I would like my doctor to really look into my own needs as a patient and diagnose me accordingly. But it doesn’t seem to happen; I feel like I just get tossed around between doctors and never seem to get any answers or conclusions. They just say, “We’ll see you in 6 weeks”. That’s not good enough, I need help but I also understand there is no budget for acute psychological illnesses in respect to depressive states and an addictive personality which is mirroring my drug abuse.

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Responses

Response from Dr Roger Smith

This is a reply to all the patients attending Guernsey House who have sent us their opinions of the service we are providing. We will be replying to specific individual responses but felt a general response was necessary to show that we are not ignoring the excellent feedback we have had so far.

There have been many good things said about the service as well as some specific areas that can be improved, but the overwhelming theme on the negative side has been the clinics running late, people having to wait beyond their appointment time to be seen and difficulty accessing the service when things go wrong. We have noted these complaints and are looking at ways of dealing with them. The solutions will be posted on the website for discussion.

Please keep the feedback coming and encourage other patients to participate this is a vital link in improving the service. Thank you to all of you that have responded

Dr Roger Smith

Clinical Director

Primary Care Addiction Service (PCASS)

Guernsey House

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