"rhinoplasty"

About: Nuffield Hospital Oxford (the Manor)

I went through a rhinoplasty to correct a deviation due to a car accident. The nurses were very loving and I am happy with all service except that I received from the consultant. During my consultation, it was agreed that my rib cartillage would be used to reconstruct my nose. However, when I met the consultant just before the surgery, he said something else. Before I left the hospital, I noticed that my nose was still deviated but was advised to wait. After some complaints to the consultant, he decided that I can try a new surgery using my rib cartillage. Coincidentally, this was what I paid for in the first place but he did not do. Now the consultant suggested that I pay again so he can do what he first promised. I'm extremelly disappointed with my treatment and feel very disrespected by your unprofessional surgeon.

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Responses

Response from Hospitals Feedback, Nuffield Health

Dear patient,

I am very sorry to hear that you were unsatisfied with your recent Rhinoplasty surgery, performed at the Manor Hospital, Oxford. We would like to look into your case in further detail; please can you e-mail us via the following address: Hospitalfeedback@nuffieldhealth.com and we will escalate this matter to our clinical team for further investigation.

On behalf of the team here at Nuffield Health I would like to personally apologise for any additional problems that your recent experience caused.

Kind Regards,

Ben

Nuffield Health consumer care team

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