"Visiting my mother"

About: Royal Derby Hospital / Trauma and orthopaedics

(as a relative),

Unfortunately my Mother broke her leg at home on recently, received treatment in the A&E department which was fine then transferred to the ward 204 comfortable night had besides all the comings and goings throughout the night.

My Husband rang the next day to see how my mother was, also to ask being as he works shifts and I don't drive, would it be possible to see her out of visiting hours. He was told you need to talk to the charge nurse.

So when we turned up at the ward asking to speak the charge nurse who eventually arrived ask if we could drop off the few clothes we had brought, also could we spend a little time with my Mother only to be told we have two minutes. Half an hour would have been good.

I realize it's a busy ward but would be good if some had a little compassion instead of a Victorian attitude.

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Responses

Response from PALS Team, Patient Experience Team, Patient Experience Team, Derby Hospitals NHS Foundation Trust

Many thanks for providing us with your important feedback regarding your recent visit to see a patient in our hospital. We were very disappointed to hear of the problem you experienced and despite having set visiting times to our wards, wherever possible flexibility can be given to these dependent on the circumstances at that particular time. However, without having mores specific details of this event, we cannot provide a more thorough response at this time. However, if you would like to contact the Matron for Ward 204, Mrs Linda Murphy on Mobile number 07823373809, I am sure she would be happy to look into this and respond more fully to you.

In the meantime, many thanks once again for taking the time to provide us with your feedback and please accept our sincere apologies for any undue upset caused on this occasion. May we also take this opportunity to offer our best wishes to your mother.

Kind regards

The Patient Experience team on behalf od Derby Hospitals NHS Foundation Trust

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Response from Royal Derby Hospital

Many thanks for your important feedback. From our records we note that your review was posted in November 2014 via the Patient Opinion website and we responded to this at that time, please see below: We were very disappointed to hear of the problem you experienced and despite having set visiting times to our wards, wherever possible flexibility can be given to these dependent on the circumstances at that particular time. However, without having more specific details of this event, we cannot provide a more thorough response at this time. However, if you would like to contact the Matron for Ward 204, Mrs Linda Murphy on Mobile number 07823373809, I am sure she would be happy to look into this and respond more fully to you. In the meantime, many thanks once again for taking the time to provide us with your feedback and please accept our sincere apologies for any undue upset caused on this occasion. May we also take this opportunity to offer our best wishes to your mother. Kind regards The Patient Experience Team on behalf of Derby Teaching Hospitals NHS Foundation Trust

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