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Dont try ringing.

Story from nhs.uk

"Dont try ringing."

About: Worthing Hospital

Its a waste of time ringing this hospital as you never get an answer or staff are on lunch (for atleast 1.25 hrs) must be nice to get such a long lunch. My wife who has a thyroid problem and seems to have to wait forever to get an appointment despite the pressure this is putting her under. The worst hospital reception/telephone system. If this hospital was in the private sector you would go bankrupt. I have not complete the rest of the feedback page as it concerns appointments and visits neither of which has happened. And what is the point of feedback when the web page will not accept it without putting in a visit date! When this is the problem.

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Responses

Response from Worthing Hospital 9 years ago
Worthing Hospital

Submitted on 18/11/2014 at 16:54
Published on nhs.uk on 22/11/2014 at 03:01

We are sorry to learn of your poor experience when trying to gain an appointment with our endocrinology service. We agree that to be left waiting on the phone and to experience delays when trying to talk to staff about an appointment is very frustrating. We have also shared your feedback with our communications team and asked them to review the ease of use of the feedback page on our internet site. We would like to ensure that you have the support you need to book this appointment so would be grateful if you would contact our PALS service on 01903 285032(office hours) or emailing us at PALSWorthing@wsht.nhs.uk. They will provide the support you need to address your concern. Please accept our apologies for your poor experience.

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