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Infection control and clean hospital

Posted By Abbie concerned

"Infection control and clean hospital "

About: University Hospital Hairmyres / General Medicine (Wards 9-12)

(as a relative),

I'm real concerned that my mother is in Hairmyres following the dreadful report on the news today. I've raised concern to the ward staff before hearing this and, I feel, they just do not care.

I've asked to speak with managers of the nurses but told they sit in their offices.

Id like my mother moved to Wishaw as there you see the Nurses clean all the time, it's spotless even the nurse managers are out cleaning and monitoring the care.

Someone needs to be held responsible at a Hairmyres, and maybe get the Wishaw team there to show them.

It's a disgrace. Very worried.

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Responses

Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire 9 years ago
Rosemary Lyness
Executive Clinical Director,
NHS Lanarkshire

Submitted on 12/11/2014 at 12:25
Published on Care Opinion at 12:47

picture of Rosemary Lyness

Dear Abbie concerned

I am very sorry that your mum is in hospital - this must be a worrying time for you.

The level of cleanliness that you are reporting is completely unacceptable.

I would be very grateful if you could contact the Site Director - David Hume or Susan Friel the chief of Nursing on the site soon as posssible.

They are contactable on - 01355584528.

I will contact them to alert them of your concerns, and seek feedback from them on the issues that you raise.

Kind regards

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Response from Susan Friel, Director of Nursing, Acute Services, NHS Lanarkshire 9 years ago
Susan Friel
Director of Nursing, Acute Services,
NHS Lanarkshire

Submitted on 12/11/2014 at 17:52
Published on Care Opinion on 13/11/2014 at 12:04

picture of Susan Friel

Dear Abbie Concerned

I am so sorry you and your mum feel you are not being listened to in the ward. Please get in touch so that I can talk to you about this. I am keen to help in any way I can.

As Rosemary has said (above), please contact me on 01335 584 528.

Many Thanks

Susan

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Response from Susan Friel, Director of Nursing, Acute Services, NHS Lanarkshire 9 years ago
Susan Friel
Director of Nursing, Acute Services,
NHS Lanarkshire

Submitted on 19/11/2014 at 20:28
Published on Care Opinion on 20/11/2014 at 16:06

picture of Susan Friel

Dear Abbie concerned,

I’m sorry you haven’t felt able to get in touch. I hope your mum is comfortable and being well cared for. I’m keen to assure you that we take cleanliness very seriously and we were very disappointed with the findings of our Healthcare Environment Inspection. Since the inspection we have increased the number of domestic staff within the clinical areas, and worked to ensure equipment is clean and fit for use. We also have cleaning schedules that the nursing staff are responsible for, which we have reviewed. We have also taken the opportunity to raise all staffs’ awareness around the cleanliness of the hospital by having a ‘Cleaner Hospital’ theme throughout November. This includes having a stall (manned by a mix of the senior nurses, members of the infection control team and myself, on a rotational basis) in the atrium every week day between 3pm and 4pm throughout November, so that we can be available to talk to members of the public and staff to answer questions and give advice on any infection control issues.

My Senior Nurses visit the wards they have responsibility for frequently throughout the week. If the ward staff aren’t able to address any issues please ask them to contact the Senior Nurse for that specialty area (Medical / Surgical / Care of the Elderly).

I’m really concerned about the comments you posted and can only look into this further if you get in touch.

Many Thanks

Susan

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