"Delays in getting X-Ray Results "

About: Nairn Town and County Hospital / Trauma & orthopaedics Raigmore Hospital / Trauma & orthopaedics

(as a parent/guardian),

My daughter was seen by her GP in Nairn in late October and was referred for an urgent x-ray of her wrist. We received a telephone call from Nairn the next day for the x-ray to be done. The radiographer informed us that the GP would have results in 7 - 10 days. Very impressed with such a speedy service. Unfortunately 17 days on, despite the x-ray being urgent, the results have not yet been reported.

I have been informed by the receptionist at Nairn healthcare group that unfortunately the radiology department at Raigmore have a backlog and it often takes up to 3 weeks for x-rays to be reported. I am well aware of the pressures on the service but I do wonder why scanning is being done when there is a significant backlog to be reported. I would much rather have waited longer for the appointment and to have received the results sooner after the x-ray was taken. I am also a little annoyed that we were told that results would be back with the GP in 7 - 10 days when this clearly is not the case and we should never have been told this.

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Responses

Response from Linda Kirkland, Interim Director of Operations, Raigmore Hospital, NHS Highland

Dear frustrated parent

I am sorry that we have not provided you with a result after the scan. We do have a bit of a backlog which the clinical team are working through by doing additional work in the evenings and the weekend.

We aim to report on most things within two weeks but clearly we have not delivered to this timescale for your daughter. I would like to look into this for you so if you are able to provide your daughters name, address and date of birth to my personal e mail account Linda.kirkland@nhs.net, I can take it from there

Thank you for taking the time to feedback

Kind regards

Linda

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