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Care Opinion

First Class Service

Posted By Thanks to Royal Alexandra Paisley

"First Class Service"

About: Royal Alexandra Hospital (Paisley)

(as a relative),

My Father was taken into the Royal Alexandra Hospital for an emergency procedure following a holiday in Scotland. We live in Leicestershire.

I found the Intensive Care team and the Team on Ward 26 most professional, caring and made our experience at this most traumatic time as pleasant as it could be. People often complain but not commend! !

Please extend a special thanks to Siobhan in the ICU

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 10/11/2014 at 14:45
Published on Care Opinion at 16:55

I would like to thank you for your kind comments about the staff you encountered at the Royal Alexandra Hospital. A loved one being in hospital is a worrying time for family members, and even more so when you are away from home, and so I am really pleased to hear that this experience was made easier by the staff who were treating your father.

I will pass on your comments to Siobhan and the rest of the team in the ICU and Ward 26 - I know they will be really pleased that you have taken the time to share your positive experience.

With best wishes,

Lorna

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