"Appointment system at Tameside Hospital"

About: Tameside General Hospital / Gastroenterology

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

This lady, who is over 80 years old, had a colonoscopy and is waiting for results. She was told an appointment would be sent. Last week she received a letter saying she had missed her appointment so would have to start the process again. She did not receive the original appointment letter so phoned to query when exactly it was sent. She was told there had been an oversight. The letter had not been sent. She was offered an appointment in two months’ time. In the meantime, she is very anxious about the results of her procedure and has no faith in the appointment system (which she was told was not working because it was now centralised).

Since then she and her family have heard of several other patients to whom the same “oversight” applied! There were four in the last week!

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Many thanks for posting your comments. Please can I ask that you contact the PALS and complaints department in order for us to address your concerns?

Telephone:0161 922 4466


John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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