"Pharmacy chaos - more than refurbishment..."

About: Lister Hospital

My husband has been attending the Lister Macmillan Cancer Centre for more than 2 months now. The staff at the centre are great, very kind, thorough and caring. But the pharmacy is a nightmare, and I do not believe this is just down to refurbishment as suggested in responses to other reviews. Each visit for 1 hour's treatment takes between 4 and 5 hours, with the bulk of the delay being the time taken to get the chemo. Generally from time of authorising treatment, it takes 2 hours to get it to the centre; this is incredibly stressful and tiring for patients who are already suffering from fatigue and other side effects. To be told that chemo has been ordered and should take 45 minutes is beyond a joke, it never comes in less than 2 hours. And if you need a prescription, add at least another 1 hour waiting time. Management at the hospital really need to invest in such a fundamental area of the hospital as these delays are bad for patients and their carers, bad for staff morale and fundamentally undermine the efficiency and effectiveness of all areas of the hospital. The staff in the pharmacy are clearly working their socks off, but there just aren't enough of them to respond efficiently to the demands placed on them. I read on your site (possibly in survey results) that less than 50% of staff wold recommend the Lister as a good place to work, so please listen and learn Senior Management, and make the necessary investment. I've had to select "don't know" for department as neither LMCC nor Pharmacy are listed as departments!

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Responses

Response from Lister Hospital

Thanks for the feedback - this sounds like you might find it beneficial to share your experience with our chief pharmacist, who we know is always happy to speak with patients about their perceptions of the service that the pharmacy team provides. If you would like us to arrange this, we will happily put him in touch with you - and for that to happen you just need to email us at generalenquiries.enh-tr@nhs.net. We suspect that there are valid reasons for these delays, but he can also talk to you about the plans the team has to address them.

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