"Mixed feelings"

About: Southampton General Hospital

I came in to C Neuro for pituitary surgery. Due to complications i was transferred to NICU. Every member of staff i had dealings with were kind supportive and caring. They made a very scary time much easier to deal with. After a 3rd operation 4 days later i was transferred back to the ward C Neuro. It was quite apparent that some members of staff were dedicated to their patients while others made me feel like i was being a nuisance. This was even more noticeable with the agency night staff. The food was terrible and to be told that a tuna sandwich could only be obtained with cucumber was not good enough.. Soup was given in a baby beaker and lasagne came with only courgettes not salad. This had not improved from my previous stay in 2012. But worst of all was the lack of communication on discharge. I was told i could leave early afternoon and arrange for a friend to collect me.She had over an hours drive to Southampton and arrived just after midday. We actually left the hospital at 7pm..... 7 hours later. Apalling.Apparently because an error had been made on the discharge notes. I ended up going to her car and sleeping while she waited for my medication.as we had been waiting in the waiiting area for all this time. I had 3 operations in 4 days. I was exhausted due to no sleep because of a disruptive patient and needed to get home to my family to rest and recover and get some sort of normality.Mysurgeon was amazing..as were most of his team and i am so grateful for the care they gave me. But C Neuro needs improvement as does the discharge procedure.

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Responses

Response from Southampton General Hospital

Thank you for taking the time to let us know about your experience, your comments will be shared with the Neuroscience Care Group. I am so sorry that your discharge arrangements took longer than expected and that this caused you to seek rest in your friends car. It would be useful for us to understand further the circumstances of the delay to enable us to address the cause. If you could provide further information please contact Patient Support Services on 02381206325.

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