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Treatment centre pharmacy Q.M.C yet again

Story from nhs.uk

"Treatment centre pharmacy Q.M.C yet again"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Yet again the same old thing at the pharmacy. This is the second time in 9 months that I have made a complaint about the pharmacy at the treatment centre. Today my wife had appointment at the treatment centre, we arrived at 4.30 pm (4th november). I went in to see if the service had improved at the pharmacy, but to my disappointment I was told by a patient who was the only person sitting there that there was a 30 min waiting time. This was confirmed by one of the pharmacy staff. Why is this still happening after the last time I made a complaint about how cruel this is for the elderly and also people who are forced to sit about in a lot of pain waiting 30 minutes for a prescription? This I can not get my head round. There must be 6 or 7 staff behind the counter, so why do we have to wait so long for a prescription at this pharmacy? Very poor service Please read my post from february 2014

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Responses

Response from Nottingham University Hospitals NHS Trust 9 years ago
Nottingham University Hospitals NHS Trust

Submitted on 10/11/2014 at 15:20
Published on Care Opinion at 16:56

We are very sorry to hear of the difficulties you continue to have with the pharmacy at the Nottingham Treatment Centre. The pharmacy, as part of the Nottingham Treatment Centre, is managed by our partners at Circle Partnership, who operate the Treatment Centre. We will endeavour to pass your feedback on to Circle, however we would advise you that if you continue to have difficulties in future it may be best for you to get in touch with the Circle Nottingham Treatment Centre yourself, which you can do by telephone to 0115 970 5800 or by email to nottingham@circlepartnership.co.uk. We are sure they will appreciate your feedback.

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