"Ankle Surgery"

About: William Harvey Hospital

I had to complain when a trainee x ray technician nearly made my mother scream in agony in early 2014 whilst she had to have an x ray for the foot. He was quite aggressive and rude to her and another member of staff ended up taking over the case. Needless to say I did complain and since then we will only see the consultant for OP at Canterbury K and C hospital rather than WH though unfortunately any foot surgery still needs to be done at WH Hospital Ashford. Ashford needs huge improvements and fails miserably when compared against QEQM for patient aftercare.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for your feedback, I will feed your comments back to the orthopaedics surgeons at WHH. If you would like to talk within more about your experiences, please do email me on Julie.pearce1@nhs.net

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