"How not to treat a patient"

About: North Manchester General Hospital

I was taken to NMGH A & E department lat night ( 3/11/14) by a paramedic because I was having difficulties controlling my breathing. The paramedic had put this down to me having an anxiety attack. On arrival I was struggling to walk as well as control my breathing so I was put in a wheelchair, as I was wheeled into A & E a nurse snapped at me to control myself saying they (the nurse) were unable to treat me as I was making myself ill. The nurse then told the paramedic to put me in minors. I admit I was upset and it wasn't helping me however my anxiety attack if that is what it was had been brought on by symptoms of dizziness, loss of balance, shortness of breath I had been having all afternoon and I had become upset thinking it was due to a change in my parkinsons medication, wherupon my breathing became worse and my daughter had phoned NHS direct. When a Dr called me to treat me, I was looked at as though I was beneath contempt. I attempted to explain the symptoms I had had since lunchtime and that my current symtoms were due to those earlier but the Dr refused to listen saying my symptoms were self inflicted because I was upset. The Dr told me I was feeling dizzy due to not eating and refused to listen when I said that I had been unable to eat as I could not swallow, not because I had not tried. The Dr walked away saying they would organise a drink but left me with a feeling I was wasting the Dr's time. A nurse arrived to take my blood pressure and blood sugars both of which were normal, and then brought me a sandwich and a drink. I could not swallow the food even with the tea and when the Dr returned their entire body language was rude. The Dr would not listen to me explain I was concerned about my Parkinsons, and again just abruptly told me it was because I was upset. Now, I admit being upset was not helping but the Dr's attitude was upsetting me more which was making my breathing worse. Both my daughter and myself were so disgusted by the Dr's lack of care that I told my daughter to phone me a taxi and that I would seek advice from my neurologist at salford royal. At this point I was having a lot of difficulty controlling my breathing and I could hardly walk or see straight and this was caused by my frustration at being treated like a hypocondriact who was wasting the hospitals time. My daughter helped me walk through the department without any support from any nursing staff and past the first nurse we had seen who litterally tutted at us as we passed. I have never in my life been treated in such a disgusting manner by people who are meant to help, it was obvious to anyone who looked at me that I was in distress and needed help. I do not call being told ' to get a grip' help. I left NMGH in a worse state than I arrived and I pray to god I never ever have to set foot in there again. Kay Seddon

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from North Manchester General Hospital

We are sorry to read your comment regarding your visit to the Accident and Emergency department at North Manchester General Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address.