"Room for improvements in appointment booking "
About: Crosshouse Hospital / Dermatology Crosshouse Hospital Dermatology KA2 0BE
Posted by Local27 (as ),
Each time I take my daughter to the dermatology clinic we are kept waiting for an hour and 20 minutes before we are seen. The nurses are seeing patients all the time, it not as if they are slacking, this is not a complaint against them, they are on the go all the time.
However, I've seen that each patient has to have blood tests and then need to complete a questionnaire, this is before they are seen for their specific condition. I have also seen that appointments are given 10 minutes apart but the process takes longer than 10 minutes which means appointments run late soon after the first patients are seen. Surely it would be better to give appointments at 20 minute intervals so that patients are seen on time?