"No emergency contacts at Guernsey House during the weekends"

About: Guernsey House / Primary care addiction service Sheffield (PCASS)

(as the patient),

I'm an ex-user and have been in treatment at Guernsey House for 4 years and am happy with the service. However, a couple of months ago I came to an appointment and was prescribed some medication. But they forgot to send the script to my chemist. It was a Sunday and the chemist couldn't get in touch with anyone to sort it out.

I was left with no Subutex for 24 hours. I was very angry because I've been clean for 4 years now (thanks to taking Subutex) and I was worried that I wouldn't be able to continue without it. Why aren't there any emergency numbers at weekends, so that if there's a problem they could sort it?

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Response from Dr Roger Smith

This is a reply to all the patients attending Guernsey House who have sent us their opinions of the service we are providing. We will be replying to specific individual responses but felt a general response was necessary to show that we are not ignoring the excellent feedback we have had so far.

There have been many good things said about the service as well as some specific areas that can be improved, but the overwhelming theme on the negative side has been the clinics running late, people having to wait beyond their appointment time to be seen and difficulty accessing the service when things go wrong. We have noted these complaints and are looking at ways of dealing with them. The solutions will be posted on the website for discussion.

Please keep the feedback coming and encourage other patients to participate this is a vital link in improving the service. Thank you to all of you that have responded

Dr Roger Smith

Clinical Director

Primary Care Addiction Service (PCASS)

Guernsey House

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