"My Decompression Op 31st October 2014"

About: The James Cook University Hospital

From the moment I visited James Cook I felt a quiet air of efficiency. The registrar answered all my questions and the consultant went through the details of my operation. The nursing staff on Ward 24 were fantastic throughout. I hesitate to single any one of them out because they were all so good they were on top of their game. Thank you for making a necessary and uncomfortable time somewhat enjoyable.

Story from NHS Choices

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Response from The James Cook University Hospital

Good morning Grenville Thank you for your feedback regarding your admission to The James Cook University Hospital. It is always pleasing to receive words of thanks and I very much appreciate you taking the time to contact us. I shall certainly forward your kind words to the staff involved, who I am sure will be equally pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk, should you wish to pursue this. Many thanks again for your kind words. With best wishes. Mrs Karen Harwood Patient Relations Manager