"Arrogant Physiotherapist"

About: Weston General Hospital

I went there for a group session, the physiotherapist did not seem to care about our problems, and seemed angry we could not all get on and off the floor. The physiotherapist gave lots of exercises that most couldn’t do. One woman even had to stop to take painkillers, as they hurt that much. On the second week I returned to find the two least mobile people hadn’t returned I wasn’t that surprised due to the fact they couldn’t do any of the exercises, the physiotherapist seemed annoyed they couldn’t do it. I was even more shocked when they lady that had seemed the most mobile walked in agony she could barely lift her head, I doubt she will return after how rude the physiotherapist was to her. We had all already chatted before going in and realised we had all been in agony and not been able to do the exercises we all agreed to tell the physiotherapist, but after seeing how horrid the physio was to the other lady we all kept quiet. I am dreading returning tomorrow.

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Response from Weston General Hospital

I was extremely sorry that you have had this experience. It can be difficult to provide exercise to patients who have chronic and significant pain and there needs to be the right balance of encouraging people to exercise. Even a graded exercise programme can sometimes cause some discomfort in the initial stages. I am obviously very concerned that anyone feels that their symptoms have been increased by attending a group, and also that the physiotherapist came across as rude and uncaring. We always take complaints very seriously here at Weston Hospital and in order to address the points you have raised, we will implement the following changes to our classes for patients with chronic pain:- 1. We will ensure at the next outpatient staff meeting, that physiotherapists are reminded of our interactions with patients, particularly when we are encouraging them to perform exercises which, in some instances, can be painful to do. 2. We will encourage all patients to notify physiotherapists immediately on any treatments if they are not happy with any aspects of their care. 3. We will ensure that all patients entering the group are made fully aware that the nature of the group is exercise based, and we will ask them to confirm that they have understood completely what the group classes entail. 4. We will review the criteria for access to the groups for people with chronic pain and ensure that all our referrers, such as practice Doctors and Nurses, are aware of this. N. Evett MCSP Head of Physiotherapy Services

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