"Congenital Heart Operations (cancellations)"

Due to shortages of beds in ITU trying to get your operation when it is required is very hard. Cancellations happening all the time. Had preadmissions but still waiting for a life saving operation.

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Cardiology Department at the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very sorry that you have experienced cancellations relating to planned Cardiac Surgery. This is certainly not the type of experience we aim to provide. We understand that you may have made direct contact with us via other methods to ask for further information relating to the cancelled operations. Hopefully this will have given you the information you require. The management team responsible for Cardiology are very happy to talk to you directly should you wish to discuss your concerns further with them. If this would be helpful please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.