"appalling care"

About: Bmi - The Priory Hospital

I am shocked that this hospital operates at all with the level of care and attendance shown by junior and senior staff members. I was a day case on 31st Oct for a circumcism. I arrived at 10:30 am and left at 10:30 PM. After I arrived I was put in a room and was told someone would attend to me, after 30 mins a nurse arrived and took my blood and temperature and wrote them on a piece of scrap paper. An hour passed when another nurse came in and said we haven't forgot you please get into the pants, socks and dressing gown provided. A lady arrived and took my meal requirements. Then a nurse came in at approx 1 PM to take some notes and explain the anaesthetist and consultant would come to see me. The nurse asked if I had my blood and temp taken as nothing was recorded on notes, which I'm not surprised about. I was told my op was at 2:30 PM, the anaesthetist came and explained what he was going to do (thankfully he was the most informative person). At approx 3 PM the consultant came in - asked me f I knew what was going happen, rushed through a procedure asked me to sign and then left- no opportunities for questions as he was in a rush. Then a nurse told me there was delays and more ops after mine and mine would be in about an hour making it approx 4pm. At 4:4pm they arrived and took me upstairs where I was told I was the last op and they had been very busy. I went into the roo for the anaesthetic, but had to wait a further for 20 mins. I the had the op but did not come round from the anaesthetic but was taken to my room at 6:15 PM. I was in distress for water, but the nurses ignored this and my wife had to ask for water for me. The nurse popped in saw I had my eyes open and took me off oxygen. Then saw I was asleep again and put e back on oxygen. I finally came round at approx 9am and was told they were going to keep me in. I did the wee ample, asked for my food and drank my water at which having done all three I was told I could go. No instructions on how to look after it, no after care provided. I was asked to sign a document and then I could go. That was the last I saw of anyone. If my wife had not been with me throughout the day then I old have been left worrying all day. I did tell the nurses during my pre op assessment that I am a very very nervous patient. I am currently very uncomfortable following the op and do not know what to do until my gp is available next week. I have not been told any time lines for when I can expect to get better or anything at this stage. All in all I am appalled with the way this hospital, certainly my experience, is allowed to operate. I was informed on many occasions how busy they were, but that is no excuse for basic care.

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Responses

Response from Bmi - The Priory Hospital

We are very sorry to hear of your experience. We would very much like to discuss this with you. As you have posted anonymously, we have no contact details for you. Please, may we ask that you contact me at the hospital directly so we can discuss your experience further? Kind regards Mr David Slater Executive Director BMI The Priory Hospital Priory Road Edgbaston Birmingham B5 7UG

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