"How is this hospital still open?"

About: Epsom Hospital

I really dont have one good word to say about this hospital! This os not one experience I'm talking about its various! 1. From a Sonographer I officially complained about and every time I phoned or emailed with regards my complaint the person in charge wasnt available and hence my complaint went no further and no action was taken despite the aggression, rudeness amd complete lack of care I experienced whilst going thru a miscarriage! 2. Having been admitted for a minor op, the doctor who put the needle in my hand did it uncapped, spurted blood everywhere bruised my whole hand then tried to wipe my hand with same cloth she'd used to wipe the floor! The list is endless....This hospital is at best shameful!

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Responses

Response from Epsom Hospital

Thank you for giving us your feedback on your experiences. Both scenarios you have described are cause for concern, and I would therefore like to escalate your complaints so that I can look into both cases more closely. To enable this, could I please ask you to contact our Patient Advice Liaison Services (PALS) team on 020 8296 2508 or via pals@esth.nhs.uk? By doing so, we can get in touch with you directly to discuss your concerns. Ruth Charlton Joint Medical Director

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