"Amazing doctors and treatment spaces etc"

About: Hammersmith Hospital

Found incredible care,commitment, dedication from medical staff in endoscopy and gall stones units when picking up tricky case. Up in ward it is horrendous. You are practically ignored and perfunctorily served up drugs when necessary. No one actually "cares" which is ironic as there is a sheet in the folder that reminds them they do. Made to felt guilty for asking to change bed as all wet after canella leaked. Still have wet lower sheet.no one came and made me comfy for the night or helped sort me out so consequently been awake most of night. Feeling sad and wondering what is up with nursing culture and systems?

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Response from Hammersmith Hospital

Imperial College Healthcare NHS Trust is concerned to read your comments about your experience of care on the ward. You have raised significant issues that require investigation and we hope you will contact our PALS service pals@imperial.nhs.uk to enable us to take this forward. We thank you for your kind appreciation for staff in endoscopy. Your comments have been passed on.

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