"Totally unacceptable waiting times"

I had an appointment today in the audiology outpatient dept at 11.40 a.m. I duly self booked in and at 11.45 my name had still not appeared. Upon enquiry I was sent directly to the appropriate dept. I was then told I hadn't been called at they were running behind. I took a seat and waited until 12.30 when I was called in. How on earth can a department be running nearly 1 1/2 hours late at 11 in the morning? Upon stating that the car parking was now going to cost me a substantial amount I was informed by the nurse that I could reclaim this back in the general office. Upon speaking to someone in the general office, I was told I could not reclaim my parking. My parking cost me £4.10. I am a pensioner and cannot afford to pay this. I was at the hospital well before my appointment time. It is not my fault that I was kept waiting so long. Your staff should also be reliably informed of the rules and regulations regarding reimbursement of car parking. This is completely unacceptable behaviour.