"Day care stay"

About: Homerton University Hospital

All of the staff at the hospital were beyond kind and friendly, besides one staff nurse who seemed to not be bothered that when I informed there had been blood left behind from another patient in the toilet, her manner was more annoyed that she had to be there. The ward was clean enough tho I being a very clean person did notice a few things left which might cause risk and could have easliy been dealt with. The whole time was done quickly and I felt safe and listened too by the nurses and doctors.

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Responses

Response from Homerton University Hospital

Thank you for taking the time to tell us about your experience at Day Stay. We are so sorry that the attitude of one member of staff gave you a poor impression. We are pleased that the you were happy with the care and attention you received from the other members of staff . We have passed on your feedback to the team. If you have any queries or further feedback please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on tel. 020 8510 7315 or email: PALS.Service@homerton.nhs.uk

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