"Clinic was not open"

About: Doncaster Royal Infirmary / Ophthalmology Yorkshire Ambulance Service NHS Trust

(as a friend),

I am writing because an old lady friend of mine told me that a NHS driver took her to the eye clinic, only to be told on arrival that there was no clinic open on that day. It was 16.30pm when I spoke to her. She had been on the move all day. I was told that she had been waiting three hours when she went there.

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Response from Doncaster Royal Infirmary

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