"A&E department"

About: Manchester Royal Infirmary

I recently had to take a trip to this A&E, due to getting a lip ring stuck in my lip. Upon entering, the waiting area was very busy, however, I did get booked in quickly, by a lovely, friendly receptionist, she explained why I might have to wait for a while and reassured me that they would see me as soon as possible. I was then called into the Triage room and a nurse asked about my lip and had a quick look at it. She then asked me to return to the waiting room. I eventually got seen to after 3 hours of waiting, which, considering how busy it was, I was quite surprised that I didn't have to wait any longer. The nurse that removed the piercing was friendly, kind and really knew what she was doing. She could sense that I was nervous and in pain, so she was really kind and explained every thing she did. I was really impressed with just how nice and efficient the staff were, as other hospitals I have visited, have never been so friendly.

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the Patient Opinion website regarding your care you received from the A and E Department of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that the care you received was efficient and that the staff had put you at ease considering the nervousness and pain you were experiencing. We can assure you that we have passed on your thoughts to the A & E Department manager and the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

Response from Manchester Royal Infirmary

Thank you for your comments posted on the NHS Choices website regarding your care you received from the A and E Department of the Manchester Royal Infirmary. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that you thought that the care you received was efficient and that the staff had put you at ease considering the nervousness and pain you were experiencing. We can assure you that we have passed on your thoughts to the A & E Department manager and the staff involved. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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