"A true NHS Star at Russell's Hall Hospital"

About: Russells Hall Hospital

(as the patient),

After a dreadful experience with my GP surgery who offered nothing short of abrasive and inhuman amount of support, understanding and sympathy I was referred to Russell’s Hall Endocrinology Department.

This story is my huge thank you to the staff there and a special thank you to Dr Dale, thank you for caring enough to see my distress, how my symptoms were impacting and ruining my life, and my confidence.

Thank you for offering me a range tests to fully understand my complex autoimmune system, thank you for treating me as a person, an individual and with respect and dignity.

Thank you for recognising the wider impacts of my results and the emotional upset my diagnosis brought.

Thank you for caring enough to think about what I would need after my appointment with you, finding information that I could use to seek further support, to get me through a very difficult time.

Thank you for not neglecting me as you patient and showing enough compassion in your role

You are a credit to Russell’s Hall, you are incredibly overworked and there isn’t enough of you to go round but you find a way and you never rushed me.

Thank You

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Responses

Response from The Dudley Group NHS Foundation Trust

Thank you for posting your positive feedback and rating about our Endocrinology Department.

We understand it can be a stressful experience being referred to hospital so it is fantastic to hear our staff were able to put you at ease during your visit.

It is so important that our patients feel fully involved in their treatment and aftercare and it is great to know that you felt you were offered a full range of tests which helped you to understand your symptoms in more detail.

Making sure our patients are treated with respect and feel well looked is hugely important as it is always our aim to offer the highest standards of care and the best possible experience for our patients. It is so heartening to see how well we achieved this for you during your visit.

We have passed your lovely comments on to Dr Dale and the team in Endocrinology. We would like to wish you all the best for the future.