"Ward 4 Heatherwood"

About: Heatherwood Hospital

All staff at Heathwood over the past 5 years of my treatment including three other operations (including one night stay on ward 4) have been amazing. I recently stayed two nights on a very quiet ward 4 after day surgery last weekend - unfortunately some of the staff were brisk, unfriendly, uncaring even condescending. Staff contradicted each other on different shifts about my pain relief and no one could be bothered to answer my questions about my care. Several nurse were rather rude. Perhaps this was just a bad weekend on the ward - but surely this is not acceptable ?

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Response from Heatherwood Hospital

Thank you for taking the time to leave your review following your recent stay on ward 4 at Heatherwood Hospital. I am sorry and very disappointed that this stay did not match up to your previous experiences. This is not the experience that we want for our patients at any time, and it is not the standard of attitude and behaviour we expect from any of our staff. If you are happy to provide me with more information so this can be investigated fully, then please don't hesitate to contact me on claire.marshall@hwph-tr.nhs.uk. I will be passing your review onto the ward matron and lead nurse for orthopaedics so they can share with the rest of the team. I hope you are recovering well from your surgery Kind Regards Claire Marshall Associate Director of Patient Experience and Public Involvement

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