"There is no system for prioritising?"

About: City Hospital campus Nottinghamshire County Teaching PCT Queen's Medical Centre / General surgery

(as the patient),

I receive great care from Cropwell Bishop Surgery. I have been seeing my doctor for over 10 years and she is great in arranging appointments and referrals. I had a blood test a week ago at my surgery and the doctor personally called back with the results to inform me that I have breast cancer.

My father is treated at Bringam Surgery who are great too, as they sent out a doctor straight away for a home visit when he is ill. My father has diabetes and eye problems and is treated at QMC. My father was left waiting all morning for an appointment at QMC. He is diabetic and he never knows how long he has to wait; with his injections this is very difficult. Parking at QMC is also a difficult even with a disabled sticker. The multistory car park is closed because the concrete is unsafe.

I was treated at Nottingham City Hospital at the breast clinic. The biggest criticism I have was the waiting times for chemotherapy. I had an appointment at 9.00am and was not seen till 2.00pm. Parking at City Hospital is not as bad as at QMC; you can normally park out of the city, so there is more parking spaces. I have to go for aftercare for my breast cancer every six months and the waiting room is not a nice environment as there are no windows.

On Boxing Day last year, my father used the emergency services at 10.00am and did not get into hospital till 5.00pm. Due to his diabetes he became ill. It seems there is no system to see who is seriously ill and account for prioritising. Overall, I think that the clinical side of things were good but in terms of time keeping and appointments things were definitely not good.

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