"poor judgement, an inability to listen, or read..."

About: The Tunbridge Wells Hospital

I broke my wrist in Turkey, was operated on, ex-rayed, plastered with a very heavy plaster with a slit down one side for flying home. Through a misunderstanding at my doctors surgery, I tried to make an appointment directly with the fracture clinic myself, but was told the earliest they could offer me was 29th.Oct and When I explained the Dr in Turkey who had carried out the operation had stressed to me that it needed to be ex-rayed and plastered within a week, I was told to come to A & E, which I did. I went in and the first person i saw in the minor injuries clinic on the morning of 22nd October, did not really listen to what I said. I gave him the folder containing all details and ex-rays of the operation. He did give a cursory look at the ex-rays and my plaster, ignored the notes and recommendations, and said all was satisfactory and made me an appointment for me for 29th. I have since visited Cirencester hospital, where they replaced my very heavy plaster with a back slab, and told me I must keep my appointment with you for the 29th for further ex-ray and re-plastering. This I did yesterday and I have to say I was extremely impressed with the smiling, efficiently run, busy fracture clinic at Pembury.. i am returning on Tuesday for a further ex-ray and am hoping that the extra waiting time has not led to complications.

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Responses

Response from The Tunbridge Wells Hospital

Thank you for taking the time to leave feedback on your recent experience in the Accident and Emergency Department at Tunbridge Wells Hospital. We were sorry to learn that you felt you were not listened to and have passed your comments on to the senior staff within the department for their attention. We value all forms of patient feedback and use it as part of our regular reappraisal of services. We were pleased to read that you were impressed with the service you received from the fracture clinic and would like to take this opportunity to wish you a speedy recovery from your injury. Kind regards, The PALS Team.

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