"Sent to the wrong department"

About: Countess Of Chester Hospital

I was referred to A&E by my GP due to back pain and numbness in my right leg.The streaming nurse took my details and read the referral letter.I then waited 3 hours to see somebody.I was actually shown to another GP who told me he wasnt who I should have been seeing,and that I should have been sent to another area.He was very apologetic and directed me to the correct department where I waited another hour to be seen.The doctor who saw me was very good,and told me I needed an urgent MRI scan and I would hear from them in 2 days I am currently writing this,2 days later, whilst on the phone to A&E only to be told that no MRI scan has been booked and I need to speak to my own GP to sort it out.They dont know anything about my situation All in all,my faith in the NHS has taken a rather large knock and certainly wouldnt recommend anyone to take a trip to this A&E department

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Responses

Response from Countess Of Chester Hospital

Dear Sir/Madam, Thank you for your comments. We are sorry to learn of your poor experience. We take all patient feedback very seriously and therefore we would like to use your comments to see what happened on this occasion. In order for us to review this matter in more detail, it would be helpful if you could contact the PALs Department on Freephone 0800 195 1241 and select the option listed, or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding this matter. The Patient Experience Team

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