"A & E and ENT both superb"

About: Blackpool Victoria Hospital

I attended A & E with a suspected stroke on Friday at 11.0 pm, which is a busy time for them. However, they couldn't do enough. I had every conceivable treatment and test through the night, including CT scans,which concluded with a diagnosis of Bells Palsy. A follow up four days later with a consultant was equally thorough. Hearing and eyesight were checked in considerable detail, and follow up appointments arranged. I cannot speak too highly of the high standard of care and professional concern that was shown throughout. The NHS is in very good hands in Victoria Hospital. Well done to all the staff.

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Responses

Response from Blackpool Victoria Hospital

Thank you for taking the time to leave feedback on your recent visit to our Emergency Department. I am really pleased to hear that such a high standard of care and professionalism was shown by the staff throughout your treatment. I will be sharing your comments with the teams involved in your care and treatment. At our Trust we adhere to the Chief Nursing Officers 6’Cs vision of providing exceptional care, compassion, competence, communication, courage and commitment and it’s fantastic to hear that staff were demonstrating these behaviors throughout your care and treatment. Best wishes for the future, Simone Anderton Deputy Director of Nursing Blackpool Teaching Hospitals NHS Foundation Trust

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Response from Simone Anderton, Deputy Director of Nursing, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Simone Anderton

Raymond,

Thank you for taking the time to leave feedback on your recent visit to our Emergency Department.

I am really pleased to hear that such a high standard of care and professionalism was shown by the staff throughout your treatment. At our Trust we adhere to the Chief Nursing Officers 6’Cs vision of providing exceptional care, compassion, competence, communication, courage and commitment and it’s fantastic to hear that staff were demonstrating these behaviors throughout your care and treatment. I will be sharing your kind words with the teams involved.

Best wishes for the future,

Simone Anderton

Deputy Director of Nursing

Blackpool Teaching Hospitals NHS Foundation Trust

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