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Care Opinion

Your web site is useless

Story from nhs.uk

"Your web site is useless"

About: Royal Bournemouth General Hospital

All I wanted to find out was the opening times for taking a blood sample. It doesn't exist. I've spent 20 minutes being given the run around on the site. This really is a very simple and basic piece of information that should be displayed on the website. How angry am I at the amount of time I've wasted - I'm fuming. Sort your website out to ensure it gives the most obvious and basic information directly from the front page.

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Responses

Response from Sue Mellor, Patient Experience Lead, The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust 9 years ago
We have made a change
Sue Mellor
Patient Experience Lead,
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

Submitted on 31/10/2014 at 14:30
Published on Care Opinion on 03/11/2014 at 12:59

Dear Anonymous

Thank you for taking the time to share your comments about our website and I am sorry to hear that you have had difficulty in navigating the site.

We are constantly reviewing and updating web pages and have just updated the whole of the front page this week. As I am sure you can appreciate our hospital has many different services and departments and it would not be possible to display all relevant information on the front page so we use an A-Z of services directory.

It is unclear from your posting which day you visited the website but I have carried out a search today using the A-Z of services, which is now situated on the front page for easy access, and looked under B for blood, P for Phlebotomy and also tried typing in blood test in the search bar. The alphabetic search took me to the department times in 2 mouse clicks and the search bar took a little longer.

I have spoken with our communications team about this and they have made a change to that search so that there is an easy to find link to the times.

I hope that these positive changes make it easier in the future for patients to find the information they are looking for and I apologise again for the difficulty and frustration you experienced.

Kind regard

Sue Mellor

Head of Patient Engagement

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