"The Max Fax family are amazing"

About: Hull Royal Infirmary

I was admitted a year ago with oral cancer and had tumors removed from my mouth and lymph node. Any diagnosis of cancer is a frightening time but I can honestly say the team that looked after me were amazing. The lead consultants have created a team around them that have compassion, understanding, empathy and most of all skill. They could not have looked after me better. They spent time explaining what would happen, they filled me with confidence and the strength to deal with what was coming and I had a wonderful clinical nurse specialist who is my guardian angel and was always there when I needed her. After my operation I spent 3 weeks in Hull Royal and saw a consultant virtually every day which is fantastic. They also always had a registrar and junior doctors available if the consultants were in clinic or theatre. The care from the Max Fax trained nurses was first class. I should also say that the auxillory nurses were brilliant. It was a pity that not all the staff were trained in this specialist care as some nurses on ward 90 did not provide a safe, caring environment and I did raise this issue seperatly to this review. After the operation I had chemo and radioterapy at Castle Hill and the teams there were equally fantastic. From radiographer to receptionist they are all wonderful people. I know from experience that Managers of trusts to not always realise or appreciate the amazing people they have working for them. I hope, in Hull, that they look after their Max Fax team, support their needs in order that they can support us and listen to the consultants as in this team they really do know best. A first class amazing department and I would recommend them to anyone.

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Response from Hull Royal Infirmary

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience, The Patient Experience team (01482) 675189 Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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