"Improvements Required for Rochester East"
Posted by Angela Bladen-Hovell
My Mum was in the Rochester East Ward for rehabilitation, and I must say that I think it was forgotten that she had other underlying health issues, which I feel were not properly attended to. The food provided, was of a poor quality, and many elderly patients want plain food, which equated to a scoop of mashed potateos. No provisons are made to enable family to heat up alternative meals on site. The staff on many occasions did not respond to the alarm buttons when pressed by patients. The physio was virtually non existant, and walking a patient to the toilet a few times a day was inadequate - more one on one sessions should be provided to ensure patients are completing exercises properly. The whole atmosphere on the ward was depressing, and the TV area not comfortable to attract patients to the area, for them then to interact with each other. Some nusres were more friendly and attentive than others, but the problem would have been night staff, who could treat patients as they wanted, as there was no one around to keep a check on them. My Mum had COPD, and when a doctor was called on her last day at that hospital, I attended and was there from 7.30am and a doctor did not appear until 12.30pm! The attitude of the doctor was that she could stay there for the weekend and they would check her again on Monday, as there are no doctors present. We opted for Mum to be transferred back to UCLH, for better care, and for a doctor to be on call, and in my opinion, better medically trained nurses. Overall, my Mum became depressed at being on this ward for a short time, approximately 10 days, that we were arranging an early discharge for her, and a care package to be in place to get her home. Unfotunately, my Mum did not get to go home, and passed away 4 days after leaving St Pancras at the UCLH, where she was treated with dignity and respect.