"Not given pain relief at the specified times"

About: New Cross Hospital

(as other),

Left on a trolley in a corridor in absolute agony for over an hour with no pain relief or gas and air. Nurses could clearly hear her but ignored her. In the finish I had to raise my voice to get their attention and they ended up getting security in say I had threatened them of which I did not. When she got on the ward 5 hours later the nurses in the night were perfect, however there were problems with the day staff that treated my wife. Refusing to give pain relief at the specific time they were told to and made her wait in agony for 45 minutes. Unacceptable behaviour. They also were very rude and in my opinion completely unprofessional.

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Response from The Royal Wolverhampton NHS Trust

Dear My Poor Wife

I was sorry to read you comments relating to your wife's recent patient experience at our hospital. To enable me to look further into your concerns, I would be grateful if you can contact a member of our Patient Advice and Liaison Service (PALS) on 01902 695362, who can assist you further.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement