"gp rapid response"

About: NHS Grampian

(as the patient),

I had been coughing a lot for a few weeks, then my sputum turned green and infected looking. I had a wedding to attend two days later and felt too ill. I called my gp surgery at 1705 and spoke with the receptionist. The gp called me back within minutes, took a history and offered me an appointment at 1750. I took it, was seen promptly and courteously and after examination and discussion I was in the pharmacy by 1800.

marvelous service all round.

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Inverurie lady

NHS Grampian is very please to hear of your positive experience. Many thanks for taking the time to post this feedback. We hope you enjoyed the wedding and wish you continued good health. We will pass your comments on to the service concerned.

Kind regards and thank you again,

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