"appointment"

I waited 4 months for an appointment, then another two for a scan, which happened last friday. I was told after the initial consultation that a follow up would be made. Despite 2 phone calls and two emails I still dont have an appointment and have no idea what the scan showed as I was ejected immediately without anyone asking if i was ok, I was not. Pretty upset that I've been left worrying about what the scan showed. I am on the phone now again waiting for someone to answer.