"Lovely, friendly staff."

About: Sunderland Royal Hospital

I visited the chest unit today in outpatients. (Waiting area 6.) The staff at the nurses' station were fabulous, as they were all friendly, chatty and amusing, whilst remaining professional. At all times I was treated with respect and asked if I was comfortable, even offered a drink of water. The level of customer service was second to none - better than I have ever experienced at a hotel! Well done and a huge "Thank you" for making my experience so positive. S.J.

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Response from Sunderland Royal Hospital

Thank you for your very kind words of your experience at the Chest Clinic yesterday. We will be sure to share your comments with the team who will be delighted. It was really good to read your comments regarding the high quality customer service you received. Thank you - it really is appreciated.

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