"The difference in my mother is amazing"

About: Raigmore Hospital / Trauma & orthopaedics

(as a relative),

Follow up to a previous post on Patient Opinion.

Following placing information regarding my mother's painful wait for a steroid injection on to Patient Opinion, one of the hospital managers requested further information, which we supplied via e-mail. This information, we assume, was shared with the appropriate people, as it resulted within 2 days, with an offer for my mother to have the steroid injection from one of the other consultants team in 4 days time.

We obviously grasped this opportunity and the procedure was performed 2 days ago, the pain relief was immediate and my elderly father, who is the main carer, has had his first two nights sleep in months. To see the difference in my mother is amazing and we are extremely grateful for the assistance provided to us but are aware that if it had not been for the article on Patient Opinion we would not yet have had the offer of an appointment.

I am concerned for the elderly who have less support or unable to access this method of raising concerns, as none of our previous contact appeared to have any effect.

We remain unaware of how the situation arose or why it was allowed to continue for so long, if truth be told, we are apprehensive regarding how long the wait may be for any future injections but for the moment we are enjoying the few weeks of painfree days that my mother now has. Thank you.

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Responses

Response from Craig White, Divisional Clinical Lead, Directorate of Health Quality and Strategy, Scottish Government

picture of Craig White

Dear Mac123

I was so pleased to hear of the positive response to your use of Patient Opinion. Thank for sharing that, as well as raising very relevant questions in terms of learning and improvement, particularly in respect of the contact that you had made before using Patient Opinion.

I know that colleagues in NHS Highland will be completely focused on reviewing what can be learned from this. I decided to comment as I am eager to hear more about any learning that we can share with the colleagues across the rest of Scotland.

With best wishes,

Craig White

Professor Craig A White

Divisional Clinical Lead, The Quality Unit

Scottish Government Health and Social Care Directorates

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Response from Linda Kirkland, Interim Director of Operations, Raigmore Hospital, NHS Highland

Dear Mac123

Thank you for taking the time to feedback, it is very helpful in our work to get things right for our patients

I am sorry it seems to have been difficult for your mother to access services but glad that things worked out for your her (and your father). I can reassure you that every comment we receive good or bad, via patient opinion, verbally or in writing is taken as an opportunity for improvement. Please do not hesitate to contact me directly on linda.kirkland@nhs.net if I can be of any help in the future

Kind regards

Linda

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