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I waited a long time but staff were fantastic

Posted By Lovely Lol

"I waited a long time but staff were fantastic"

About: Bromley Healthcare / Contraception and reproductive health service

(as the patient),

I arrived at Beckenham beacon at 4: 30 pm, I waited for 1 hr before I was seen by a nurse who took details from me to update the electronic system. That was for 14 mins. Then waited to be seen by the doctor for a removal of my IUS and a new one to be replaced.

The doctor proceeded to tell me, because I had a IUS inserted at 47 that I did not need to have a new one because it will last up to 7 yrs, no longer 5 for contraception which I was very pleased to hear. She then discussed and demonstrated on the website for FSRH to reassure me it is a fact and accepted by WHO.

The doctor had check of my IUS and all is fine. I left at 6: 35.

It was good, I waited a longtime despite they were not busy, but the staff were fantastic.

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Responses

Response from Amanda Mayo, Head of Integrated Care - Bromley ICN, Operations Directorate, Bromley Healthcare 9 years ago
Amanda Mayo
Head of Integrated Care - Bromley ICN, Operations Directorate,
Bromley Healthcare

My role is provide professional support to all nurses within Bromley Healthcare and to ensure services we provide are of the highest quality

Submitted on 30/10/2014 at 16:34
Published on Care Opinion at 16:54

picture of Amanda Mayo

Thank you Lovely Lol for your posting this afternoon.

I am really pleased that our Contraceptive and Reproductive Health Service staff were fantastic but that you had a long wait in clinic and had differing advice from the nurse and the Doctor.

I am acutely aware of the complexity of some patient presentations to our services. This can cause our nurses and doctors to take a long time with each patient and for it to appear that the clinic is not busy; however we always try to address patients’ needs on the day and keep you informed of any delays. I am sorry if this did not happen in your case.

Having discussed your posting with the Service Lead, I would really appreciate it if you could send your name and date of birth to contact@bromleyhealthcare-cic.nhs.uk to allow us to look at your journey through the service to enable us to learn from your experience (please mention you have placed a posting on Patient Opinion)

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