"Being collected by ambulance - perfect"

About: First Care Ambulance Tavistock Hospital

(as a relative),

Collection from house to be taken to Tavy Hospital. Tim and Graeme were the paramedics who brought the ambulance. They were kind, re-assuring, professional - perfect.

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Responses

Response from April Gradwell, Feedback, Engagement & Care Governance Manager, Professional Practice, Torbay and Southern Devon Health and Care NHS Trust

Thank you for providing feedback about your experience. I have passed this feedback to the ambulance service.

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Response from Healthwatch Devon

This comment and the response has been passed to us at Healthwatch.

This reported experience was clearly very satisfactory.

We are building a picture of the provision of services in Devon and welcome these comments which will help the NHS improve its services.

If you wish to discuss any health or social care issues with us in confidence, including receiving advice or information about services please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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Response from Tavistock Hospital

Dear Tavistock Resident Thank you for taking the time to provide feedback regarding your recent experience of transport to Tavistock Hospital. I 'm pleased to hear that you found your experience to be re-assuring and professional. Staff really appreciate hearing when things have gone well. I have forwarded your comments to the team responsible for their information. If there is anything further we can help you with, please don't hesitate to contact us using the information below. Yours sincerely Emma Davies Feedback and Engagement Officer Torbay & Southern Devon Health and Care NHS Trust Bayhouse | Nicholson Road | Torquay | TQ2 7TD 01803 217397 feedback.t-sd@nhs.net FREEPOST (FB) RRLE-KHTU-ZGEU Torbay and Southern Devon Health and Care NHS Trust Nicholson Road Torquay TQ2 7TD

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