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Delays with the appointment system

Posted By Biffmcb

"Delays with the appointment system "

About: Royal Alexandra Hospital / Trauma & orthopaedics (wards 21-23)

(as the patient),

I currently am under one Orthopedic consultant who has referred me to his superior, however, having waiting 12 weeks to see him I am now told I have to wait another 12 weeks to see the next one. I find this wholly unacceptable & can't figure out how I have to wait another 12 weeks.

On top of that, I have been attending the hospital for almost a year with this condition & understand I need an operation to try to correct the problem. I am at my wits end with pain & wearing a Air boot for almost 5 months is wearing me down. Why do I have to wait again? Why am I being passed from pillar to post? From Physio, orthotics, now Orthopedics. After a scan in early Sept, I am no further forward & feeling very frustrated by the whole episode.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 29/10/2014 at 17:03
Published on Care Opinion on 30/10/2014 at 09:34

Dear Biffmcb,

Thank you for getting in touch to highlight the waiting times you are experiencing in your referral to another consultant. I appreciate the frustration that this will cause you and would like to look into this further.

I have passed your comments on to the Head of this service for more information, however in the meantime it would be helpful if you could contact me directly on lorna.gray@ggc.scot.nhs.uk so that I can get a few more personal details from you which may help to progress this matter.

Kind Regards,

Lorna

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Biffmcb (the patient)

Hi Lorna - I sent you a personal email as requested & just wonder if you received it?

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