"Contacting a hospital ward"

I am completed frustrated writing this review. I have spent the past hour trying to contact the day surgery ward at Wansbeck Hospital with no success. Firstly, I attempted to find this department on the website which is not clear at all. Other hospital websites list the ward number and the service they provide with a direct telephone line to that ward. Not Wansbeck. You have to know what service you require (not always easy to lay people) then when I thought I had the right ward there is no direct telephone number listed. I rang the number shown to hear an automated voice informing me that the number has changed. Why has this not been changed on the website? (I got the number from the page for Gastrointestinal services). After ringing the switchboard and requesting day surgery I was cut off. On subsequent calls the extension number rang and rang for over two and three minutes. No one answered. Given that this is a day service surely someone should be available to answer the telephone? I imagine that a number of people will be contacting the ward to establish if they patient is ready for discharge. I live ten miles from the hospital where my friend is receiving treatment. As he lives alone he needs me to collect him and bring him to stay with me tonight. As I can't get anyone to tell me his current situation what do I do? Drive to the hospital and wait? Or find out he isn't being discharged ( he was informed this was a possibility). The lack of contact and information is ridiculous. If you reply to this post It would also be useful if you stated your position within the hospital so people are aware of how you operate. I shall attempt again to get someone to answer the phone! Yours Trish