"taken in emergency with kidney stones"

About: Russells Hall Hospital

my wife phoned hospital on sunday afternoon because i was in agony. within 10 minutes 2 members of staff came in the ambulance and were so kind understanding and helpful. They got rid of the pain very quickly and tok me to A and E. There i was treated fantastically and i ended up on ward C8. Once there everyone looked after me and the other patients with such care i cannot put into good enough words how at ease i felt and how comforting it made me feel in this time of great stress with the pain i had been in. ALL the staff, male and female nurses, doctors right down to the cleaners and the food staff could not have done more for me if they had been my own family. I came out today but before leaving the people that came to see me to arrange follow treatment could not have been better. To sum up if anyone can get better treatment than i have received with better staff i defy them to show me so big thumbs up to everyone one C8 thank you so much for your kindness, expertise and for going above and beyond the call of duty

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Responses

Response from The Dudley Group NHS Foundation Trust

Thank you, Paul, for submitting your feedback and five star rating about your experience of A&E and ward C8.

We are always delighted to receive glowing comments from our patients and it is wonderful to hear that all of our staff who you came into contact with were able to make you feel comfortable and relaxed during your hospital visit, especially at such a stressful time.

We pride ourselves on the quality of our care and treatment we deliver so we are glad that you felt well looked after by all.

We have passed your lovely comments on to the staff involved in your care where they have been gratefully received. We wish you all the best with your follow up treatment.