"consultant behavour"

About: Ilkeston Community Hospital

My wife just visited Ilkeston hospital for an examination by a consultant and left in tears the consultant was brash and arrogant. The consultant was snappy and terse, and treated my wife like a child and it seemed she was wasting the consultant's time. She was sent by her doctor and didn't realise she had been before (18yrs ago) with the same problem. She suffers with depression and it has been made worse by her visit. The consultant has told her to make an appointment to see them but she is now reluctant to go after the treatment she has received.

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Responses

Response from Ilkeston Community Hospital

Thank you for letting us know about the problems your wife experienced at the Outpatients Department at Ilkeston Hospital. We are very concerned to hear them. I would be very grateful if you would contact Patient Experience Team ( 01773 525119) to discuss what happened. We can then address this with the service and look at what needs to be improved. We can also discuss whether you want to make a complaint. I look forward to hearing from you. Lisa Hallam, Patient Support Officer, Derbyshire Community Health Services NHS Trust

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