"Assisted delivery of baby girl."

About: Royal Preston Hospital

Having had a mixed experience at the hospital I felt compelled to leave a review. I attended the hospital on a Sunday morning being 10 days overdue to have my baby's heartrate monitored. Due to concerns found with readings, a decision was made to induce me there and then. I had my waters broken and needed help with the delivery of my little girl. It was a very difficult labour but the midwifes on the delivery suite and the drs who were required to help were out of this world. I was quite poorly and my daughter was struggaling but they ensured the safe arrival of my baby and in the aftercare for me after suffering a hemorrhage and various other problems. I cannot fault the staff on the delivery suite. However, I feel the staff on the ward during the evening let the hospital down. I pay particular mention to a member of staff. When I was moved to the ward, I was pointed out were the toilets were, asked how I was feeding, husband sent home and left, I was told that the call button was for emergency only and that I should only use it if there is a real issue. My baby was put out of my reach meaning I had to leave my bed to get to her. I had not stood up out of my bed since my waters had broke and since I lost 800ml of blood and had numerous stitches, this was quite difficult. I was terrified to move, felt very light headed and was in agony. I honestly felt very vulnerable. I had a canular in my wrist that fell out and I struggled to walk to the midwife station with my baby and stopping the blood only to be questioned why I had allowed it to come out in the first place!! My baby urinated on the sheet when I was changing her and when I went to ask for a clean sheet, I was greeted with 'what?' and then pointed to were the sheets were kept. I do not expect people to do things for me but after being in theatre and loosing so much blood, standing to change sheets with a newborn in one arm was extremely difficult. I couldn't get back out of bed to put my baby back in her bed and I was told I shouldn't be comforting her all the time. I had a very difficult evening with no sleep at all. My baby cried a few times during the night and the member of staff came into my bay and asked me what was wrong with my baby and why had I not settled her. This was very upsetting considering the birth I had just experienced and the shock my little girl was in from the delivery herself. All in all, the evening was a horrible experience that spoilt the birth of my little girl. My husband was also very upset as he believes that the handover that was given was very poor between the delivery suite and the member of staff on the ward ( I was not previe to this)The midwifes on the day shift were absolutely lovely and couldn't do enough for me. I felt truly looked after and that they genuinely cared for me and my baby. They were amazing with all the women in my block and again, I cannot speak highly enough of them. The day time dr also was very professional

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for telling us of your experience and for the very positive comments you made about some members of the midwifery and medical teams. I'm sorry that the attitudes of some staff detracted from what was otherwise a very positive experience. Please be assured that your comments have been shared with the Head of Midwifery who will, I know share them with staff to raise awareness of the impact of poor communication and attitude.

  • {{helpful}} of {{total()}} people think this response is helpful